We operate a varied appointment system whereby you can choose between a telephone consultation or face to face appointment. We will always endeavour to see patients with urgent medical problems on the same day by appointment with a Doctor or Nurse Practitioner.

Nurse Practitioner 

Our Advanced Nurse Practitioners are available daily for telephone advice and to see patients.

Practice Nurse 

We have three Practice Nurses who are available by appointment.  The services they offer include cervical smears, travel advice and vaccinations, injections, minor injuries treatment, contraception advice, smoking cessation, weight management and well person checks.

The practice telephone lines are not open after 18:00. The lines re-open at 08:00 the following day. The telephone lines are not open on Saturdays and Sundays.

Home visit requests should only be made for patients who are too ill to attend the practice. Patients / carers are requested to contact the practice before 12.00pm midday if medical assistance is required that day.

A receptionist will record the details of the patient who requires the home visit and will advise that a doctor may telephone the patient / carer before a visit is made.

Visits usually take place after morning surgery has finished.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Chaperones during appointments will be offered by a clinician as appropriate.  This service is also available on request.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist who will arrange this for you.

In addition to your usual Practice opening times, appointments will be made available to patients Monday-Friday 6.30pm - 8pm and Saturdays 9am - 5pm.  These appointments are provided by the STAR service (ELM Alliance) and are based at Ravenscar Surgery, Redcar Primary Care Hospital.

Please ask reception is you would like one of these appointments