Bentley Medical Practice

All requests for GP appointments and advice are required to be submitted online using eConsult.

Online medical requests are available from 08:00am to 6.30pm Monday to Friday.

Where possible, please try and submit your request as early as possible in the day.

Please note: Practice Nurse appointments, blood tests and annual reviews will continue to be booked through reception.

111 is the NHS non-emergency number. Its fast free and easy to use. Call 111 and speak to a trained advisor, supported by healthcare professionals. By asking a series of questions they can assess your symptoms and direct you to the best medical care.

NHS 111 is available 24 hours a day, 365 days a year.

In case of a life threatening emergency please dial 999.

Outside of normal practice hours (evenings, weekends and bank holidays), emergency cover is provided by a partnership of Hartlepool and Stockton Health (H&SH) and North East Ambulance Service. This out of hours service provides medical care for patients that do not need Emergency Department Care (A&E).

• This service is for problems that cannot wait until the practice next opens.
• You may be asked to attend an Urgent Treatment Centre within Tees Valley if necessary.
• Advice may also be given if a face to face appointment if not required.
• If you are unwell and need to use the service we advise that you book an appointment first by calling NHS 111 or visiting www.111.nhs.uk as this will speed up your treatment.

https://www.southtees.nhs.uk/services/urgent-and-emergency/minor-illnesses-and-injuries/urgent-care-in-the-tees-valley/about-our-urgent-care-service/ 

The local Urgent Treatment Centre at NHS Redcar Primary Care Hospital, West Dyke Road, Redcar TS10 4NW,  and offers assessment and treatment for minor injuries / health conditions that are not life threatening.

The UTC is open 8am to midnight 365 days a year and you may still walk into the centre without an appointment.

In case of Mental Health Emergency please call NHS 111 and select option 2

We are committed to providing high standard, quality health care. Our friendly practice team consists of experienced clinical and administrative staff who are here to help you with any health concerns.

We offer a wide range of services to provide treatment and promote health and wellbeing for all of our patients.

The practice is situated in a modern purpose built premise located within Redcar Primary Care Hospital.

The practice is fully compliant to disability access and has disabled and onsite parking available. We also have a hearing loop to assist those with hearing impairment.

As a practice we are open to discussion of individual reasonable adjustments where appropriate. Patients should inform us of any necessary adjustments, which will be noted in the patient health record for consistent application across all involved in the patient journey.

There is also an independent onsite pharmacy.

We also have a branch surgery - Park Avenue Surgery, 13 Park Avenue, Redcar, TS10 3LA

https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app

https://www.nhs.uk/nhs-services/online-services/find-nhs-number/

The Practice will be closed on the following Bank Holidays:

You and Your General Practice (YYGP) describes what practices and patients can expect of each other and has been developed to help patients get the best from their GP team. YYGP also sets out how patients and or their representatives can provide feedback or raise concerns about their GP practice. The YYGP link can be found at the bottom of this page under further Information. 

The NHS operate a zero tolerance policy with regard to violence and abuse and the Practice has the right to remove violent or aggressive patients from the list with immediate effect in order to safeguard our Practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse. 

Details can be found in our Practice Policies.