Your comments and suggestions are important to us, please contact the practice directly by telephone on: 01642 470444 or via the practice E-mail: TVCCG.bentleymedical@nhs.net

If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice directly by telephone on 01642 470444 or via the practice E-mail: TVCCG.bentleymedical@nhs.net

A member of the management team will endeavour to speak to you the same day or will acknowledge your written complaint within 48 hours of it being received.