The practice can offer a repeat dispensing service which can be used by patients on long-term medication. 

Patients can collect their monthly prescription when due direct from the pharmacy on a monthly basis for up to six months of the year without having to submit a request to the practice.

Please note: Patients on hypertension medication are excluded.

If you feel this service may be of benefit to you, please contact the practice.  

Methods of ordering your Repeat Prescription

If you regularly take a prescribed medication / medications, you will be given a repeat prescription request form. One week before further medication is needed, please send us your request using one of the methods listed below:

• Via the NHS App - Owned and run by the NHS, the NHS App is the most simple and secure way to access a range of NHS services using your smartphone or tablet. The NHS App is available in Android and iOS.
• NHS Online log in - You can view your current repeat medication and order the items you require. This is for patients with a NHS log in
• SystmOnline - If you are new to the system you will need to come into the surgery to collect your SystmOnline username and password. When you collect your SystmOnline information you will need to confirm your identity with photographic identification.
• By repeat slip request form - you can put your request in on paper by dropping it nside the repeat prescription request box.  This is situated on the wall in the waiting room.

For patient safety reasons we are unable to accept prescription requests over the telephone.

Please allow the practice 72 hours for your prescription request to be processed.  This does not include weekends or bank holidays. 

Repeat medication can only be issued to patients for four weeks at a time, other than in special circumstances. 

Please inform the reception staff if you require more than a four week supply and state the reason, this helps us to process your request.

The Government has launched the HRT Pre-Payment Certificate (PPC) to reduce prescription costs for women receiving Hormone Replacement Therapy (HRT).

The HRT PPC will be available to buy in one single payment online at www.nhsbsa.nhs.uk/hrt-ppc.

You can call 0300 330 2089 for help and support.

Before buying an HRT PPC, you should check if:

• you’re eligible for free NHS prescriptions using the eligibility checker: www.nhsbsa.nhs.uk/check
• your medicine is covered by the HRT PPC. For a list of eligible HRT medication, visit: www.nhsbsa.nhs.uk/hrt-ppc-medicines
• consider if a 3 or 12 month PPC is more suitable. This covers all NHS prescriptions, not just HRT items.                          

Visit: www.nhsbsa.nhs.uk/ppc

If you have requested a medication that you have had previously, but is not on your repeat prescription, this is an 'acute' request. Such requests are dealt with within 7 working days. 

If your acute request is clinically urgent and is triaged by our GP, you may be contacted to make an appointment to be assessed. 

Please be patient with our staff.

Our policy is to prescribe safely and based on clinical assessment and need. All requests are dealt with in the most appropriate pathway. 

Sometimes medication is issued from hospital outpatient appointments or advised from hospital clinic letters.

In primary care there is an agreement that we allow FOURTEEN days to receive the information / process the information, for clinical review and prescription issue. The hospitals are aware of this.

If a prescription is urgent when attending your outpatient appointment, the hospital  will issue a prescription for you to collect from the pharmacy. 

We ask that you please be patient with our staff.

Our policy is to prescribe safely and pathways are in place for our patient safety, and to avoid clinical errors. 

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.90
• 12-month prepayment certificate (PPC): £114.50
• 3-month PPC: £32.05

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - https://buy-prescription-prepayment-certificate.nhsbsa.nhs.uk/start

There is further information about prescription exemptions and fees on the NHS website.

Your local pharmacy can support you and answer most questions  

Take old medication to the pharmacy.

Do not put this in your household bin or flush down the toilet.

We cannot accept old medication in the surgery.

If you have a repeat prescription, we may ask you to have a regular medication review in order to prescribe safley. This may incvolve a blood test, weight or blood pressure.

Medication reviews can be undertaken by the doctor, Advanced Practitioner or our Pharmacist.

Pharmacist medication reviews are undertaken by telephone.