Patients on long-term medication may be given a repeat prescription and a computerised request form will be available. We ask that you only tick items that you require and ensure that the request reaches the practice.  Ways in which to do this include:

• Online - you can order your repeat prescription through our online prescription ordering service called SystmOnline. If you are new to the system you will need to come into the surgery to collect your SystmOnline username and password. When you collect your SystmOnline information you will need to confirm your identity with photographic identification.
• Bring the paper request form to the practice and place it inside the repeat prescription request box.  This is situated on the wall in the waiting room.
• Post your paper request form to the practice.  You may wish to enclose a stamped addressed envelope with your request and we will then post your prescription back to you.  Please be aware that this will make the process longer than 72 hours before you receive your prescription.

For patient safety reasons we are unable to accept prescription requests over the telephone.

Please allow the practice 72 hours for your prescription request to be processed.  This does not include weekends or bank holidays.  Repeat medication can only be issued to patients for four weeks at a time, other than in special circumstances. 

Please inform the reception staff if you require more than a four week supply and state the reason, this helps us to process your request.

The practice can offer a repeat dispensing service which can be used by patients on long-term medication.  Patients can collect their monthly prescription when due direct from the pharmacy on a monthly basis for up to six months of the year without having to submit a request to the practice. 

If you feel this service may be of benefit to you, please contact the practice.  A request will be made to Joanne Lambert, Practice Pharmacist who will assess to see if this is suitable for individual patients according to their repeat medications.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.65
• 12-month prepayment certificate (PPC): £111.60
• 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.